Complaints Handling Policy

At Pyzit, we value our users and take all concerns seriously. This policy explains how you can contact us with complaints and how we handle them.

1. How to Contact Us

You can reach our support team for any complaint or issue through the following channels:

• Email: [email protected]
• Phone/WhatsApp: (92) 300 83 55 143
• Office Address:Chak #144 R.b, Faisalabad, Punjab Pakistan.

2. Response and Resolution Time

• We acknowledge receipt of all complaints within 2 working days.
• We aim to resolve most complaints within 5–7 working days of acknowledgment.
• Complex cases may take longer; in such cases, you will be informed of the updated timeline.

3. Escalation

If your complaint is not resolved to your satisfaction, you may request escalation to a senior support manager by replying to your complaint thread or emailing [email protected].